Infusion Center Process Improvement and Patient Wait Time Reduction

Health/Infectious Diseases

The objective of this project is to reduce the patient wait time of the ambulatory infusion center of Emory Winship Cancer Institute. We developed a Real-time Visibility Tool and a Check-in Folder Policy based on the results of scenario analysis via Simio simulation model incorporating time series data sets both from Emory Winship Cancer Institute and manual time study. After implementing the proposed policies on site for a month, we observed a 28% decrease in patient wait time. Scenario analysis via simulation successfully isolated the bottlenecks of the treatment flow and derived the solutions that reduced the wait time of the patients at the infusion center.

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