James provides supply chain design expertise to The UPS Foundation and its humanitarian partners, leveraging 30 years of UPS experience as the former Global President of UPS Customer Solutions. Upon retiring from UPS, James became a Supply Chain Expert on Mission for The UPS Foundation to fulfill his passion to engage the humanitarian sector, providing support for supply chain strengthening and capacity building efforts of leading humanitarian agencies.
James initially became a loaned executive to the international aid agency, The Global Fund. This agency is based in Geneva, Switzerland and its mission is to eradicate the disease burdens of HIV, Tuberculosis, and Malaria. After his 12 month assignment with The Global Fund, in Geneva, James has become an advisor to the following strategic partners of The UPS Foundation: GAVI, International Federation of the Red Cross, World Bank- Global Financing Facility, and the American Red Cross.
During his distinguished UPS career, James held responsibilities in Operations, Industrial Engineering, Network Planning, Special Projects, and Solutions. The last 20 years were mostly in the Customer Solutions/Professional Services arena. As a Regional Customer Solutions Director, James managed a teams of resources in support of strategic UPS customers in the High Tech & Retail industry verticals. As the Customer Solutions Vice President, he helped design and deploy the Global Accounts model for UPS’s most complex and international clients.
From 2007-2010, he was involved in the design and development of a new strategic approach for the UPS Foundation. That strategy was an integrated approach that combined UPS logistics expertise with strategic philanthropy to strengthen public health systems and the supply chain competencies of leading Humanitarian Supply chain partners of the UPS Foundation including the American Red Cross, UNICEF, CARE, and the World Food Programme.